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Return Policy

Discover our hassle-free 7-day return process for cricket gear at Sports Nexus.

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Overview

At Sports Nexus, your satisfaction is our priority. If you’re not happy with your purchase, we offer a 7-day return policy for eligible items. Read below for details on how to return or exchange products. Have questions? Check our FAQ.

Return Eligibility

Items can be returned if they meet these criteria:

  • Purchased within the last 7 days from delivery date.
  • Unused, in original condition, with tags and packaging intact.
  • Not personalized or custom-made (e.g., engraved cricket bats).

Note: Items damaged due to misuse or wear are not eligible. See our FAQ for more details.

How to Return an Item

Follow these steps to return your purchase:

  1. Contact Us: Email sportsnexus1478@gmail.com or call +91 7383507475 within 7 days of delivery.
  2. Provide Details: Share your order number and reason for return.
  3. Ship the Item: We’ll send a return shipping label or instructions. Securely pack the item and ship within 5 days of approval.
  4. Confirmation: After inspecting the item, we’ll email you about approval or rejection.

Need help? Visit our FAQ.

Refunds

Once your return is approved:

  • Refunds will be processed to your original payment method within 7-10 business days.
  • Cash on Delivery refunds will be issued via bank transfer or UPI (you’ll provide details).
  • Shipping costs (₹200, if applicable) are non-refundable unless we made an error (e.g., wrong or defective item).

More questions? See our FAQ.

Exchanges

To exchange for a different size, color, or item:

  • Follow the return process and request an exchange.
  • Exchanges depend on availability. If the item is unavailable, we’ll issue a refund.
  • Additional shipping (₹200) may apply unless the original item was defective or incorrect.

Learn more in our FAQ.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Send photos of the issue, and we’ll provide a replacement or refund at no cost, including return shipping. Check our FAQ for details.

Need assistance? Contact Us or visit our FAQ for more information.